Integration between Appcues and Intercom allows businesses to seamlessly connect their user onboarding and customer engagement processes. Appcues is a powerful user onboarding platform that enables businesses to create interactive product tours, in-app messages, and surveys to guide users through their app or website. On the other hand, Intercom is a leading customer engagement platform that helps businesses communicate with their customers through targeted messages, live chat, and email campaigns. By integrating these two platforms, businesses can leverage the strengths of both to deliver a personalized and engaging user experience. With Appcues' user onboarding capabilities and Intercom's customer engagement tools, businesses can nurture and convert users more effectively, resulting in increased customer satisfaction and retention.
This guide will walk you through the steps required to integrate Appcues with Intercom. By integrating these two powerful tools, you can enhance your user onboarding experience and improve customer engagement.
1. Sign up for an Appcues account if you haven't already done so. Visit the Appcues website and follow the registration process.
2. Once you have signed up, log in to your Appcues account.
3. In the Appcues dashboard, navigate to the "Settings" section.
4. Under "Settings," click on "Integrations."
5. Locate Intercom in the list of available integrations and click on it.
6. You will be prompted to enter your Intercom App ID. To find your App ID, log in to your Intercom account and navigate to the "Settings" section.
7. In Intercom, click on "Developer Hub" in the left-hand menu.
8. Under "Developer Hub," click on "API Keys."
9. Copy your App ID from the "App ID" field.
10. Return to the Appcues dashboard and paste your Intercom App ID into the corresponding field.
11. Click on the "Save" button to save your changes.
1. In the Appcues dashboard, navigate to the "Settings" section.
2. Under "Settings," click on "Integrations."
3. Locate Intercom in the list of available integrations and click on it.
4. You will see a list of events that can be sent from Appcues to Intercom. These events include "User Completed Flow," "User Skipped Flow," "User Dismissed Flow," and more.
5. Enable the events that you want to send to Intercom by toggling the corresponding switches.
6. Click on the "Save" button to save your changes.
1. To verify that the integration is working correctly, create a new flow in Appcues or edit an existing one.
2. Add an event trigger to the flow, such as "User Completed Flow."
3. Publish the flow.
4. Perform the action that triggers the event, such as completing the flow.
5. Log in to your Intercom account and navigate to the "Conversations" section.
6. You should see a new conversation or message related to the event you triggered in Appcues.
Congratulations! You have successfully integrated Appcues with Intercom. Now you can leverage the power of both tools to deliver personalized onboarding experiences and engage your customers more effectively.
